RETURNS AND REFUND
Our easy return policy is applicable within seven (7) days from the date of product delivered and confirmed by the logistics team or courier partners.
Returns are applicable only on following conditions:
1) Product damaged or dead on arrival
2) Manufacturing defect*
*Disclaimer: Manufacturing defect will be authorised for returns or refunds only after confirmation from the manufacturer. In the event that a product is listed with an incorrect information or, at an incorrect pricing, Electricguru at its discretion may either contact you for instructions or cancel the order and notify you of such cancellation.
We cannot accept the return of:
1) Used and/or Altered product
2) Product damaged due to improper installation
3) Product not in original package or condition
Initiate the Process:
1) Notify the damage to Electricguru in writing within seven (7) days from the date of delivery*.
2) Submit picture/s of the damaged part, ascertaining the reason for return.
*In the event of no written notification, Electricguru shall not be required to accept the return of the product.
Upon accepting the return claim, our representative will call you within 24 hours on weekdays and 48 hours on a weekend. A reverse pick up will be initiated by Electricguru through the logistics partners, at its cost. All items must be returned as is; including original packaging, documents and fittings and accessories.
Please allow two (2) working days for the pick-up to go through. Replacement will be processed once the product is at our warehouse. Electricguru shall provide you with a replacement product within the period indicated for delivery at the time of the purchase of the product.
Only those products which are returned as per the return policy and for which replacement is not possible will be eligible for refunds. Once refund claim is accepted by Electricguru, please allow two (2) working days for the pick-up to go through.
Refunds will be processed once the product is at our warehouse. Your money will be refunded within ten (10) working days using the payment method used by you at the time of purchase.